Frequently Asked Questions

We will consult with you separately after you answer a questionnaire about drawings and intended use. Please contact us first.

We have materials available for product series with a proven track record in specific industries. Please contact us.

We are a manufacturer with factories in Shenzhen, China and Hachioji, Tokyo. We hold over 1,000 types of inventory and also perform in-house manufacturing and processing.

We have subsidiaries in China and Hong Kong, and have extensive experience in local procurement in China and shipping from Japan and China to other countries.

There are various conditions, so please contact us with the products you are interested in.

We also accept orders by email and fax. If you register as a member, you will receive benefits such as shipping discounts.

We work with over 10 distributors, so we can introduce you to one that matches your desired products and region.

If you purchase a quantity greater than the rank listed in the price list, we will provide a separate estimate. Please contact us.

If you cooperate with our questionnaire, we will distribute one copy free of charge.

We can provide free samples of items less than 30cm that are in stock.

In that case, please note that you will be asked to answer a simple questionnaire about the intended use.

Some products may not be eligible, so please contact us first.

We do not attach warranty cards to our products. We will sequentially list "Warranty Terms" for product warranties.

The compliance status for each product is listed, so please check each product page.

While it depends on the content and format of your specified format, we can generally comply.

However, please note that requests for information or data on materials for which we do not have data or that do not fall under prohibited substances will be provided at the customer's expense.

It may be difficult to manufacture long products in a continuous length, which can result in splices, but this is not a defect.

We plan to publish drawing PDFs online for each product. For official drawings, please contact us separately.

Yes, anyone, regardless of whether they are a corporation or individual, can register and start shopping immediately.

If you enter your email address, your password will be sent automatically. If you also forgot your email address, please enter the answer to the hint from your initial registration.

We apologize for the inconvenience. We also accept orders by email or fax. Please contact us.

After completing your order, an order confirmation email will be sent automatically. We will then check the stock status and shipping date and contact you again by email.

The email address you entered may be incorrect. Please enter your name from the time of order and contact us.

If you use a free email service such as Yahoo (@yahoo.co.jp) or Hotmail (@hotmail.com), emails from us may be treated as "spam". Please check folders other than your inbox or set info@denka-e.co.jp to be allowed to receive emails.

Cancellations are possible for some products before shipping. However, manufactured products that are already in processing may not be cancellable or may incur a cancellation fee, so please contact us each time.

Unfortunately, to ensure accuracy, we do not accept orders by phone. We only accept orders through our online shop or by email/fax.

Please enter the delivery address in the "Shipping address" field during the order process each time.

For bank transfers, the transfer receipt serves as your official receipt. For cash-on-delivery payments, the delivery company's receipt (receipt for goods) serves as your official receipt.

If you require a receipt from our company, please request it when placing your order.

For customers who request it, we will discuss separate transaction terms.

Yes, we support online credit card payments.

As a general rule, we cannot split a single order into multiple shipments. If you have a large order quantity and wish to split deliveries to multiple locations, please contact us to discuss.

This may be possible depending on the region, so please consult with us. In such cases, the shipping days will still be Monday to Friday.

You can specify your preferred delivery date and AM/PM slot. If you wish to do so, please indicate it in the message field when placing your order. Please note that we may not be able to accommodate your request due to traffic conditions.

We apologize, but as a general rule, we do not accept returns unless there is a quality defect. If there is a defect, we will address it, so please contact us.